Frequently Asked Questions
Please note that our straps are completely handmade in a time consuming process. Each strap is made to order, so there is a lead time of 10 business days, while shipping time depends on the specific circumstances. Usual shipping time with Registered Airmail service, for orders within Europe, is 5-10 working days. Shipping time to North and South America, Australia, and Asia is usually 10-15 working days, but in certain circumstances it might be longer. Shipping time with Express Services is 2-3 working days depending on your location (available as an upgrade at the checkout).
Registered Airmail Service starts from 12 EUR and gets reduced with the order value. We offer free Registered Airmail shipping for orders over 120 EUR. DHL Express Service starts from 24 EUR and gets reduced with the order value. For orders over 220 EUR we offer free Express Service shipping. Taxes (VAT) are included in the price, if applicable. All EU orders are shipped within the EU.
Our shipments have a tracking number. Please note that tracking information depends on your country's postal service and won't always be up to date. Rest assured that this is completely normal and it doesn't affect the delivery time.
We accept returns or exchanges within 7 days of receipt. To be eligible for a return or exchange, we require that your item is: unused and in the same condition that you received it, AND defective (the product has an issue or it has been damaged during transportation).
Please note that all of our products are handmade to order in a time-consuming process, and that all sales are final, except for items damaged in transit or if a mistake occured on our side.
For any questions and before returning your item, please contact us at: firstname.lastname@example.org
Yes, you can. All you have to do is write us a message below with your customized strap description and we will let you know whether we can make it in that configuration.
If you can't find your watch in our Custom Work section, you can write us a message below, send an e-mail or contact us on Instagram and we'll make sure to respond and see what we can do about your custom strap needs.
We offer our straps in two main lengths:
Short (110/70mm) - a wrist of approximately 6" - 6 3/4" (15 - 17 cm).
Regular (120/80mm) - a wrist of approximately 6 3/4" - 7 3/4" (17 - 20 cm).
If you want a strap with a different length or have an additional question, feel free to send us a message. You can find more info on our size guide page.