Refund policy

At Two Stitch Straps, every leather strap is individually handmade to order, based on your selected specifications. We want you to be happy with your purchase, so if you have any questions about sizing, compatibility, or customization, feel free to contact us at info@twostitchstraps.com before ordering. We're always happy to help.

Leather Straps (Handmade to Order)

As our leather straps are individually crafted for each order, we generally do not offer returns or exchanges for changes of mind, sizing choices, or personal preferences regarding leather or color, except where required by applicable consumer law.

If there's an issue with your order, whether it's a manufacturing defect, damage, or a mistake on our part, please get in touch. We'll be happy to arrange a repair, replacement, or refund as appropriate, at no additional cost to you.

Please keep in mind that natural leather may have slight variations in grain, texture, and color. These are part of the material's unique character and are not normally considered defects.

Rubber & Nylon Straps

Unlike our leather straps, rubber and nylon straps are standard, ready-made products.

Returns can be requested within 14 days of delivery. We kindly ask that items be returned in their original condition and packaging where possible. Items showing signs of wear or modification may be subject to a reduction in refund value, in accordance with applicable law.

Return Shipping

For returns unrelated to a product defect or an error on our part, customers are responsible for return shipping costs and any associated customs charges.

Original shipping fees are generally non-refundable.

EU Consumer Rights

Your statutory consumer rights remain unaffected by this policy, including any applicable right of withdrawal.

Under EU consumer legislation, goods made to individual customer specifications or clearly personalized may be exempt from the standard 14-day right of withdrawal. For products where this right applies, customers may exercise it within 14 days of delivery.

Before Returning an Item

Please contact us at info@twostitchstraps.com before sending anything back so we can assist you with the return process and provide the appropriate instructions.